Cancel online within 24 hours of placing the order, only until the shop confirms it. Once confirmed, online cancellation isn't available; call us for help.
Prepaid cancelled orders are refunded in 5–7 working days to the original payment method.
After dispatch there is no online cancellation. Call the shop to cancel; delivery charges are payable by you and no refund is given.
Returns & exchanges
No returns or exchanges. Every piece is one-of-one thrift.
Please check size, measurements and photos carefully before ordering.
A real video of the product can be shared on request before dispatch, on WhatsApp +91 95967 22619.
OG Thrifts (“we”, “us”) is a thrift store based in Udhampur, Jammu & Kashmir, India. This policy explains what personal data we collect, why, and how we protect it.
It applies to this website and to orders placed through WhatsApp or Instagram.
By using our website or placing an order, you agree to this policy.
2. Information we collect
Information you give us
Name, mobile number and alternate mobile number
Email address
Delivery address and landmark
Order notes and cancellation reasons
Messages, photos or videos you send us for support
Collected automatically
Device and browser type
Basic usage, such as pages viewed
Approximate location, only if you tap “Use my current location”
Payment information
Payments are handled by our payment partner.
We never see or store your full card number, UPI PIN or CVV.
3. How we use your information
To process and deliver your orders
To contact you about your orders
To send tracking updates
To handle cancellations and refunds
To prevent fraud and duplicate orders
To provide customer support
To improve our store
To comply with the law
We send marketing messages only if you opt in. You can unsubscribe at any time.
4. Who we share it with
Courier and logistics partners: only your name, phone number and address, to deliver your order.
Payment gateway: to process your payment securely.
IT and hosting providers: to run our website, under confidentiality.
Legal authorities: only when required by law.
We never sell or rent your personal data.
5. Cookies & local storage
We use minimal cookies and local storage, only to keep your cart and session working.
You can clear them at any time in your browser settings.
6. Data retention
Order records are kept as required for accounting and tax, up to 8 years under Indian law.
Support chats, photos and videos are deleted after your claim is resolved.
Inactive customer profiles may be deleted.
7. Data security
We use encrypted connections.
Only a few staff members can access your data.
No method is 100% secure, so we cannot guarantee complete security.
If you suspect misuse of your data, tell us immediately.
8. Your rights
Under India’s Digital Personal Data Protection Act, 2023, you have the right to:
Our store is not meant for anyone under 18 without a parent or guardian’s involvement.
10. Third-party links
Links to Instagram, WhatsApp and courier tracking sites lead to services with their own privacy policies. Please read them; we are not responsible for their practices.
OG Thrifts